At Faiza Beauty Cream, your satisfaction is the cornerstone of our business. We stand proudly behind the quality and efficacy of our products and want you to be completely delighted with your purchase. We understand that sometimes a product may not be the perfect fit, and we are committed to making the return process as simple and fair as possible. This policy outlines the procedures and conditions for returns and refunds to ensure a transparent and trustworthy shopping experience. We offer a 30-day return window for most new, unopened, and unused items. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must strictly adhere to several conditions. The item must be completely unused and in the same pristine condition that you received it. It must also be in its original, unopened packaging, with all seals and tags intact. A valid proof of purchase, such as your order number or receipt, is required to process the return. Most importantly, the return must be initiated within the 30-day window from the date of delivery. For hygiene and safety reasons, we cannot accept returns on items that have been opened, used, or have had their protective seals broken. Additionally, items purchased on sale or with a promotional discount may be considered final sale and are not eligible for return or exchange.
To ensure a smooth and efficient return process, you must first contact our customer service team to initiate the return. Please email us or call us with your order number and a clear reason for the return. Once your return request is reviewed and approved, our team will provide you with a unique Return Merchandise Authorization number and detailed instructions on where to send your item. Returns sent without a valid RMA number will not be accepted. You must then securely pack the item in its original packaging to prevent damage during transit. We strongly recommend using a trackable shipping service, as we cannot be held responsible for items that are lost or damaged in transit back to us.
The responsibility for return shipping costs is determined by the reason for the return. If you are returning an item because it arrived damaged, is defective, or was not the item you ordered, we will cover the cost of return shipping by providing you with a pre-paid shipping label. For all other returns, such as a change of mind, you will be responsible for paying for your own shipping costs, which are non-refundable. Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the refund to be reflected in your account. Please be aware that the original shipping and handling costs from your order are non-refundable, unless the return was due to an error on our part. We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same item, please follow the return process and specify that you would like an exchange.
